Welcome to Mydigidive Store! We’re thrilled to have you with us and appreciate your trust in our products. To ensure your complete satisfaction, we’ve crafted a straightforward and customer-friendly exchange and return policy. This policy ensures a seamless experience for both you, our valued customer, and us, Mydigidive Store.

Exchange Policy

You may request an exchange in the following scenarios:

1. 1. Activation Key Malfunctions: If the activation key you received isn’t working as expected, we’ll promptly provide you with a replacement.

   2. Order Errors: If you accidentally selected the wrong version of a product, we’re happy to exchange it for the correct one. Please note that you will be responsible for any difference in product prices.

   3. Our Mistake: Should we send you a product different from what you ordered, we will correct the error and send you the correct item at no extra charge.

   4. Warranty Period: Products are only eligible for exchange within their respective warranty periods. Once expired, they are not eligible for return or exchange.

      • Office 365: 6-month warranty
      • Other Programs: 4-month warranty

Return Policy

Returns are possible under these conditions:

1. 1. Replacement Failure: If we cannot provide a replacement, we will issue a full refund.

   2. Used Activation Key: Products cannot be returned once the activation key has been used.

   3. Customer Order Errors: If you make an ordering mistake, we’ll offer an exchange, but the product cannot be returned for a refund.

   4. Adobe Products: Due to their nature, Adobe products are non-returnable and non-exchangeable. Once your invitation is sent, if any issues arise with your email, Adobe-related problems will be resolved within 48 hours. However, no returns or email changes will be made.

   5. Educational Software: Adobe and Autodesk programs are provided as invitations to academic or educational accounts. Once activated, these products are non-refundable. Please be aware that some companies in certain regions may restrict the use of educational versions for commercial purposes.

   6. Subscription Cancellations: For subscription cancellations, we’ll calculate the remaining value after deducting the cost for the period used, based on the original (non-discounted) price of the program.

At Mydigidive Store, we strive to make your experience smooth and enjoyable. If you have any questions or need assistance, our support team is always here to help!